Warranty Terms

Our Warranty

• Feniex Industries, Inc. warranties to the original purchaser that all our products shall be free from defects in material and workmanship.
• Feniex Industries' speakers, sirens, rocker panels, controllers, and illumination products are warrantied for two (2) years from the date of original sale.
• All Quantum® and Quantum® 2.0 products are warrantied from the date of first activation.
  • Please reference the Quantum® Portal for your Quantum® product's warranty start date.
• All other products are warrantied for five (5) years from the date of original sale.
• Please refer to your product's instruction manual to verify the terms and conditions of your warranty.

Repairs and Servicing:

If your Feniex product isn't working properly, or you think there may be a defect, please create a Return Merchandise Authorization (RMA).
We stand behind our high-quality American manufacturing process and believe your Feniex product will serve you for many years to come. If that isn’t the case, Feniex Industries reserves the right to repair or replace the defective product(s).
We also offer a free, over-the-phone repair assessment from a Feniex Technical Engineer on all Feniex products regardless of their warranty status. Whether you're having trouble with your current product, are interested in getting a replacement or a new product, or simply want to learn more about our technology, the Feniex team is happy to help.
To submit a warranty claim, you must be the original purchaser of the Feniex product. The original purchaser is required to create a Return Merchandise Authorization (RMA) providing complete and detailed information about the product defect including but not limited to: problem description and product configurations.